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Important information you should know in the event of an emergency
If you lose property in metro please contact lost-and-found office of Moscow metro.
If you drop anything on the rails, immediately address a station duty manager or a policeman for help.
In case of fire in a carimmediately contact the train driver using the intercom which is provided in every car, tell the driver your train car number, describe the problem and follow the driver’s instructions.
In case of fire at a stationimmediately alert station staff (station duty manager, station chief, policeman, escalators attending staff) or contact metro operating control room dispatchers pressing an emergency button on a help panel.
If you fall on a track, you are not injured and can walk - rise and go to the beginning of the platform. You will see a black and white lath on the track. Stand past this lath – it’s a safe place. Wait for a metro worker: he will assist you to get out of the tunnel.
If you fall on a track, get hurt and see the approaching train – lie down between the rails with your head towards the train, face down and try not to move to ensure your safety. In this case the train will not hurt you even if it passes over you. Remain in this position till a train driver or a station duty manager comes to help you. It is important that you should not hide under the passenger platform or try to get to the platform because the contact rail running along the edge of the platform has 825V of direct current and it’s enough to kill instantly if approached or touched.
If you see a person fall on a track, immediately alert any metro station worker or contact an operating control room dispatcher pressing an emergency button on a help panel.
If anybody starts a fight on a train, immediately contact the train driver using the intercom which is provided in every car, tell the driver your train car number and describe the problem. Police will be waiting at the nearest station.
If a passenger is sick in a car, immediately contact the train driver using intercom which is provided in every car, tell the driver your train car number and describe the problem. In this case the driver will call for a doctor and medical services will be waiting at the nearest station. It’s important that the sick person is given first aid before the doctor comes.
If a passenger is sick at a station immediately notify station staff (a station duty manager, a station chief, a policeman, escalators attending staff) or a metro operating control room dispatcher pressing an emergency button on a help panel. The operator will call for a doctor. It’s important that the sick person is given first aid before the doctor comes.
If an escalator suddenly stops, follow the instructions given by the escalator attending staff – stay where you are and hold the handrails if it’s a short stop, and walk along the escalator if it’s a long stop.
If you see a passenger fall on the escalator or his things get stuck in the escalator immediately stop the escalator pulling an emergency «Stop» handle at the balustrade and contact the escalator attending staff.
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